I spoke to customer provider who mentioned that I must file An additional declare with a separate Division given that the sofa was buy a 7 days over a year (which is not covered with the manufacturer). This is incredibly disheartening, Primarily considering the fact that none of this was explained to me at some time of acquire. She gave me a number to Call One more department. I had been in a position to succeed in Yet another rep who explained to me that they can't aid me. I known as back and spoke with a supervisor and she or he wasn't equipped to aid both. I am currently compelled to help keep a defective sofa that is harmed (no fault of mine). The customer assistance Reps are unprofessionals with no knowledge of how to address issues of this sort of. I wouldn't propose them to anyone. I'm in the whole process of throwing out the couch as it's unsafe to sit down on it a result of the sharp object that is currently sticking out from the side.
Secondly after this I only asked wherever the product was made in the beginning Jonathan said U.S Connecticut but wasn't guaranteed. I needed to know exactly where it was made and no-one in the complete developing realized. After looking forward to two hours my spouse and I became discouraged and left without purchasing a matter. Totally dissatisfied! Merchandise number is 20055530 hopefully another person from upper administration can answer a only problem as to where by the product is made.
I bought a three piece lounge established. All driven. I also ordered the extended guarantee. Two of the 3 pieces stopped working within a calendar year. Bob's arrived out to look at The difficulty plus the technician instructed me it really is a typical dilemma, the parts acquire about two months to have and We'll timetable with you to have it repaired. Per month glided by and I made a decision to simply call. They mentioned they failed to see an buy with the parts and would need to be ordered. Advised me It could be many extra months. A different month glided by. I called once again. Now I'm explained to the parts ended up back requested and could be Yet another two weeks. Two weeks glided by and was instructed they did come back into stock but ended up fulfilled by Many others that ended up waiting around. It is actually backordered all over again. I made a decision to go to the BBB because it was almost April. Bobs responded that the pieces have been backordered and might be repaired by the tip of April. May perhaps came and still no phrase from Bobs so I reopened the BBB. Now they gave me the date of June. June arrived and went and no term from Bobs. So I reopened the case. I questioned Considering that the section was not offered, could they replace the two pieces of furniture. They agreed and mentioned it would be shipped in a few months. Per month glided by and almost nothing. Reopened the BBB case yet again. And was advised that the home furnishings was back purchased until finally September. I reluctantly agreed to attend. September came an went. No Bobs. I reopened the BBB scenario and they stated the furniture was continue to backordered with no fulfillment day. I requested they refund my dollars and take away the household furniture. They turned down that but did offer store credit rating. We went to Bobs to check out what home furnishings that they had. To my shock they had our household furniture still from the showroom. The worth was now $1000 higher than once we purchased it. I inquired with regard to the MANUAL version from the home furnishings (Rate variance was nevertheless $500 a lot less than the driven variations.
Don't shop at Bob's discount furniture. I'd give zero stars if I could. They do not honor the goof proof insurance and can say just about anything to help keep you going inside a by no means ending customer provider loop when issues arise. I am presently paying for furnishings that is damaged that they arent prepared to fix. The sales consultant instructed me I could well be cared for with the insurance and it has been a complete headache for my relatives due to their false claims and disgusting business ways.
Whenever you get in touch with the customer support line They may be stunned that it took place plus they transfer you once more. Hence the merry- go- spherical goes. Did that for numerous several hours for 2 days on brand new furniture. For shipping destruction. Just for them not to do just about anything over it. Try to avoid Bob's.
With a focus on lower priced products and solutions, most customers like Bob's selection, but there are many problems about toughness, perceived quality, and shipping occasionally.
It will consider two weeks to get it! Basically my Mother who relies on this chair as her key piece of household furniture is still left ready more just because this company has the worse customer service i have ever seasoned. She could fall having up and down a normal chair and this company could care a read more lot less! Help save by yourself the headache and PLEASE do not buy furniture right here. Justification me even though i go out and buy One more $700 chair considering the fact that this company has no intentions of fixing the 1 we bought from them!
Therefore the 2 guys arrived To place my Bed room established jointly very well the mattress was Tremendous shed when I would sit on it it might shift towards the side so I looked under it an they just place the boards throughout In no way screwed them in only set the nails on leading to look like they drilled them and so my solution they did a sh*tty task it seems to me They simply desired to hurry up and get out.
m. nicely that didn't function so my subsequent telephone phone was you will get your home furniture by six:45 on Thursday in ending this post after all I went through they gave me a $seventy five Bob's Card. What will I purchase with that you can find a lot of options my spouse lost two days fork out I needed to cancel a doctor's appointment which I got charged for but thanks for that $seventy five .Head over to Jordans and save you a lot aggravation due to the fact this is simply not The very first time I have undergone it with bobs about the positive side the head salesman / supervisor dealt with it with course as well as best he could but he could only do a lot of custom makea that's a joke
What a nightmare. This store marketed us a sofa that began falling aside in 2 days. They replaced it with An additional,, telling us that we could however get a refund if wanted.
Even though most customers such as the styles and big variety of spending plan-focused choices, there were some complaints from time to time, which include issues with supply, perceived quality, and wishing for a more lenient return policy.
The primary most common matter that Bob's shoppers are looking for is a different sectional or couch. Their price ranges commence under $600 and have generally synthetic upholstering with foam cushioning. Most choices come in color tones for instance grey, beige, brown, and navy.
I found A different Oxnard home furniture store go under for this kind of previously mentioned ordinary expenses. two) They instructed me that the couch was made in Connecticut; even so when the bins showed up, they were being Obviously marked 'Made in China'. I anticipated just as much; on the other hand, they must't go around stating that These are US made when in truth they are not. The quality is earlier mentioned what I would hope for any "Made in China" sofa; however, it is clear that each and every Charge corner was Reduce. That reported, the sofa is comfortable, but I doubt it will arise to 5 years of everyday use. Overall, my emotions about Bob's are blended. Their rates are respectable, and the choice is sweet; having said that, if I was looking for the everyday use couch, I think I would take into account some other available choices. I create this to warning other consumers so that you realize what to expect when shopping listed here.
I was wanting to buy, get, purchase! We still left the Dedham store with an concept of what we needed and also the satisfaction of NOT providing the sales staff members there our Fee. It was a Sunday after a long weekend, we were exhausted and just desired to browse ON OUR Personal. I nicely said that on the "greeter" with the doorway however it failed to assistance. They have been overstaffed for one hour before closing time and seemingly experienced nothing at all superior to complete than sit on couches with us, ugh.